privacy policy
Effective Date: July 03, 2026
EPIÁRA respects your privacy. This Privacy Policy explains how we collect, use, disclose, protect, and retain personal information when you visit our website, join our email list, submit a form, book a consultation, use our services, or communicate with us.
By using EPIÁRA, you agree to the practices described in this Privacy Policy.
01. who we are
EPIÁRA provides skincare guidance, routine review, product education, and related services.
For purposes of this Privacy Policy, EPIÁRA means EPIARA skin LLC, doing business as EPIÁRA.
02. information we collect
We may collect the following types of information.
Contact information, such as your name, email address, phone number, mailing address, and communication preferences.
Account or booking information, such as appointment details, service selections, intake status, payment confirmation, and client portal activity.
Skincare and routine information, such as skin concerns, product history, current routine, product sensitivities, allergies you choose to disclose, lifestyle information, preferences, goals, photos you choose to submit, and other details you provide so we can offer guidance.
Payment information, such as billing details and transaction records. Full payment card details are processed by our payment providers and are not stored directly by EPIÁRA unless expressly stated by the payment provider.
Communication information, such as emails, form submissions, messages, feedback, support requests, testimonials, and other communications you send to us.
Website and device information, such as IP address, browser type, device type, operating system, referring pages, pages visited, time spent on the website, general location information, cookie identifiers, and analytics data.
Marketing information, such as whether you joined our email list, opened an email, clicked a link, unsubscribed, or updated your communication preferences.
03. sensitive information
Some information you choose to provide may relate to your skin, skincare history, product reactions, allergies, prescriptions, pregnancy or nursing status, medical conditions, or other health related context.
Please only provide information that is relevant to your skincare goals and that you are comfortable sharing with EPIÁRA. Do not submit medical records, insurance information, Social Security numbers, or emergency medical information through our website or forms.
EPIÁRA is not a medical practice. Information you provide to EPIÁRA may not be protected by HIPAA unless required by law or unless EPIÁRA later operates in a way that makes HIPAA applicable.
04. how we collect information
We collect information directly from you when you join our email list, submit a form, book a service, complete an intake questionnaire, upload materials, make a purchase, contact us, or otherwise interact with EPIÁRA.
We may collect information automatically through cookies, analytics tools, pixels, log files, and similar technologies when you visit our website or interact with emails.
We may receive information from service providers, booking platforms, payment processors, email platforms, analytics providers, client portal tools, or other third party services we use to operate EPIÁRA.
05. how we use information
We may use personal information to:
Provide, personalize, and improve EPIÁRA services.
Respond to inquiries, forms, consultations, and support requests.
Send private list updates, launch announcements, educational content, appointment information, service communications, and marketing emails.
Review intake information, skincare routines, product preferences, and client goals.
Manage bookings, payments, client records, and administrative operations.
Operate, maintain, secure, and improve the website.
Understand website performance, email engagement, and user interest.
Prevent fraud, misuse, unauthorized access, and security issues.
Comply with legal obligations, enforce our terms, and protect our rights.
06. marketing emails
If you join the EPIÁRA email list or otherwise opt in to receive communications, we may send you private opening updates, educational content, service announcements, and marketing emails.
You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us.
We may still send you non marketing messages related to appointments, purchases, services, policy updates, or other administrative matters.
07. how we share information
We do not sell your personal information in exchange for money.
We may share information with service providers that help us operate EPIÁRA, such as website hosting providers, email platforms, booking tools, payment processors, analytics providers, form tools, client portal providers, customer support tools, and professional advisors.
We may share information when necessary to complete a transaction, provide a service, process payment, communicate with you, protect our business, comply with law, respond to legal requests, enforce our terms, or protect the rights and safety of EPIÁRA, our users, or others.
We may share information in connection with a business transaction, such as a merger, acquisition, restructuring, financing, sale of assets, or transfer of all or part of our business.
We may share aggregated or deidentified information that does not reasonably identify you.
08. third party products and websites
EPIÁRA may reference third party skincare products, brands, websites, retailers, booking platforms, payment processors, or other services.
This Privacy Policy does not apply to third party websites or services. Their privacy practices are governed by their own privacy policies.
09. cookies and analytics
We may use cookies, pixels, analytics tools, and similar technologies to operate the website, remember preferences, understand visitor behavior, measure email and website performance, improve user experience, and support marketing.
You can usually adjust cookie settings through your browser. Some website features may not function properly if cookies are disabled.
If we later use advertising pixels or targeted advertising tools, we should update this Privacy Policy and provide any required choices or notices.
10. data retention
We keep personal information for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, protect our rights, and fulfill the purposes described in this Privacy Policy.
Email list information is generally retained until you unsubscribe or ask us to delete it, unless we need to keep certain information for legal, security, or business record purposes.
Client records, consultation materials, intake forms, and service history may be retained for a reasonable period for business, legal, quality, and continuity purposes.
11. how we protect information
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
No website, email system, payment system, portal, or online service can be guaranteed to be completely secure. You are responsible for using secure networks, protecting your login credentials, and avoiding submission of information you do not want to share electronically.
12. your choices
You may unsubscribe from marketing emails at any time.
You may contact us to request access, correction, deletion, or restriction of certain personal information, subject to legal, security, identity verification, and business record requirements.
You may choose not to provide certain information, but doing so may limit our ability to provide services or personalize guidance.
13. state privacy rights
Depending on where you live and whether applicable privacy laws apply to EPIÁRA, you may have rights to access, correct, delete, obtain a copy of, or opt out of certain uses of your personal information.
California residents and residents of other states with consumer privacy laws may have additional rights if EPIÁRA meets the legal thresholds for those laws.
To submit a privacy request, contact us using the information at the end of this Privacy Policy. We may need to verify your identity before responding.
14. children's privacy
EPIÁRA is intended for adults. We do not knowingly collect personal information from children under 13. We do not knowingly provide services to anyone under 18 without appropriate permission where required.
If you believe a child has provided personal information to us, please contact us so we can take appropriate action.
15. international users
EPIÁRA is operated from the United States. If you access our website or services from outside the United States, you understand that your information may be transferred to, processed in, and stored in the United States or other locations where our service providers operate.
16. updates to this privacy policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.
If we make material changes to how we collect, use, or share personal information, we will provide notice as required by law.
17. contact
Questions or requests about this Privacy Policy may be sent to:
EPIÁRA
EPIARA Skin LLC
7190 E Kierland Blvd
Unit #318
Scottsdale, AZ 85254